RETURNS & EXCHANGES

RING SIZING RETURNS & EXCHANGES: Courier fee charged at R80 for Main  each way.

• Should you receive your ring and you have ordered the incorrect size,  please contact us within 5 working days.
• We will then quote you to have the piece returned using our couriers. 
• You will be required to pay for courier charges for the exchanged item.

RETURNS & CREDIT VOUCHERS

• Should you receive an item that you are not happy with, please contact us via email within 5 working days.
• Upon our assessment of the piece we can arrange a return with you via our courier services.
• Once we receive the returned item we will be in touch with you regarding the next steps.
• Credit vouchers will only include the cost of the item and exclude your original shipping cost as well as returns shipping cost. 
• Kindly note we do not offer refunds, but rather credit vouchers to purchase online. 
• Please note: regrettably we cannot accept returns or exchanges on international orders or any 'sale', discounted or promotional items.
  
• No exchanges on 9k gold earrings due to hygiene reasons.
• No exchanges on 9k Gold and Sterling Silver rings. We make rings up to your specific size, therefore please be sure to send us your correct size.

EXCHANGES  |   Courier Fee for exchanges charged from R80 each way.

• Should you receive an item that you are not happy with, please contact us via email within 5 working days.
• We will arrange a return with you via our courier services.
• Once we receive the returned item we will be in touch with you. 
• You will be required to pay for courier charges for the exchanged item.