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DELIVERY INFORMATION

FESTIVE SEASON ORDERS WILL REMAIN OPEN WITH PRODUCTION COMMENCING 16 JAN 2023

LOCAL SHIPPING FEES
Within South Africa | Courier fee: Free for orders above R2000.
Orders under R2000: Economy R80 | Express R120

WHEN WILL MY PARCEL ARRIVE? | In up to 10 working days.
Please allow for up to 10 working days for manufacturing & processing. Pieces are made to order and handforged in our Woodstock workshop so please allow for up to 10 working days manufacturing lead time when placing your order. 

COURIER TIMINGS
Courier Door to Door: Economy | Your order should arrive within 3-4 working days.
Courier Door to Door: Express | Your order will arrive within 2 working days. Please allow for manufacturing and processing time. If your package is urgent for a specific date, please get in touch with us. 

  • As some pieces are made up to order please allow for up to 10 working days for processing and manufacturing, and an additional 3-4 working days for shipping. 

  • Once your parcel has been sent you will receive an email with the tracking number.

  • We cannot deliver to a PO Box and will need a physical address for all shipping within South Africa.

INTERNATIONAL SHIPPING
Please allow for up to 10 working days for manufacturing & processing. Pieces are made to order and handforged in our Woodstock workshop so please allow for up to 10 working days manufacturing lead time when placing your order. 

Delivery Time | Your order should arrive within 2-5 working days depending upon destination and customs.

  • Online track and trace is provided.

  • Taxes and Duty | The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside South Africa may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Matter Of Fakt has no control over these charges, nor can Matter Of Fakt predict what they may be.

  • Customs Policies | Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

 

SHIPPING TERMS

  • We cannot be held responsible for a lost parcel if you entered the incorrect shipping information. If you've already completed your purchase and you've realised that the shipping information is incorrect, simply contact us with your relevant purchase reference number and correct shipping information.

  • We also cannot be held responsible if your parcel goes missing once we hand it over. Should you suspect that your parcel has gone missing before we do, please contact us as soon as possible.