FAQ MATTERS

 

IF THE RING FITS

Did you know that we offer to make rings in your specific ring size? Simply include your UK based ring size in the “SPECIAL INSTRUCTIONS” section upon checkout when shopping online. We then lovingly handforge your piece in our workshop.

TAKING CARE OF GOLD PLATING

Some MATTER OF FAKT pieces are gold-plated, although they won’t maintain the gold-plating forever, how long the gold colour maintains does depend on how you look after them. Keep them away from water, creams, perfumes and moisture in your bathroom also be sure to remove pieces before going to bed.

WHY BRASS

We manufacture with only the best quality brass. We then high polish brass to make it shiny. The golden lustre will never wear off. The colour can dull but can be restored with polishing.

WHATS MY RING SIZE

We best recommend you have your finger sized. You can do this at any jewellery store or at our studio by appointment. You can then provide us with your UK based ring size and we make it up to size for you. 

CUSTOM ORDERS

We would be more than happy to chat to you about your dream piece. Email us to discuss.

NEW STOCK

If you are wanting to know when new stock of a piece is arriving you can click on the request on the product page. We will then notify you when it becomes available.