RETURNS & EXCHANGES


RETURNS   |   Free returns for local orders over R500.

  • Should you receive an item that you are not happy with, please contact us within 5 working days.
  • We will arrange with you to return the item to us via our couriers.
  • Once we receive the item you will be notified and will arrange for your credit.
  • Credit note will only include the cost of the item and exclude not include your original shipping cost.

 

EXCHANGES   |   Free returns for local orders over R500   |   Courier fee for exchanges charged from R50

  • Should you receive an item that you would like to exchange, please contact us within 5 working days.
  • We will arrange with you to return the item to us via our couriers or drop off at our studio in Woodstock, Cape Town.
  • Once we receive the item you will be notified.
  • You will be required to pay for courier charges for the exchanged item.
  • You are also welcome to arrange with us to collect the item from our studio in Woodstock, Cape Town.

 

RING SIZE EXCHANGES   |   Free returns for local orders over R500   |   Ring Size changes charged at R100

  • Should you receive a ring that does not fit,  please contact us within 5 working days.
  • We will arrange with you to return the ring to us via our couriers or drop off at our studio in Woodstock, Cape Town.
  • Once we receive the ring it will be assessed and you will be notified.
  • We charge R100 per size amendment.
  • Please note that size amendments on stone rings depend on availability of stock.